Shipping policy

Shipping Policy

Effective Date: November 1, 2024

At JAKZ Lazer Company, we strive to ensure that your orders are processed and delivered efficiently. Please review our shipping policy below for detailed information regarding shipping procedures, timelines, and responsibilities.

1. Order Processing Time

• Standard Processing: Orders are typically processed and shipped within 2-3 business days after proof approval or payment confirmation.

• Delays: Processing times may vary due to supply availability, holidays, or unforeseen circumstances. If a delay occurs, we will notify you promptly.

2. Shipping Methods

• We offer standard, expedited, and priority shipping options through trusted carriers such as USPS, UPS, and FedEx.

• Shipping fees are calculated at checkout based on package weight, dimensions, and destination.

3. Delivery Times

• Domestic Shipping (within the United States):

• Standard: 3-7 business days.

• Expedited: 1-3 business days.

• International Shipping: Delivery times vary by country and are subject to customs clearance. Estimated delivery ranges from 7-21 business days.

4. Shipping Costs

• Shipping costs are calculated at checkout and are the responsibility of the customer.

• JAKZ Lazer Company does not cover additional fees, such as customs duties or taxes for international orders.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• Tracking information may take up to 24 hours to update after shipment.

6. Shipping Address

• It is the customer’s responsibility to provide an accurate and complete shipping address.

• JAKZ Lazer Company is not liable for orders shipped to incorrect addresses provided by the customer.

7. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged item(s) and packaging.

• If your package is lost during transit, we will work with the shipping carrier to locate or replace the item(s). However, JAKZ Lazer Company is not responsible for packages marked as delivered by the carrier but not received by the customer.

8. Returns Due to Undeliverable Addresses

• If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for additional shipping fees to resend the package.

9. International Shipping Disclaimer

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.

• JAKZ Lazer Company is not responsible for delays caused by customs clearance.

10. Contact Information

If you have any questions or concerns about your shipment, please contact us:

• Email: Sales@JAKZLazer.com

• Website: www.JAKZLazer.com

• Location: Georgia, USA

By placing an order with JAKZ Lazer Company, you agree to this Shipping Policy. Thank you for choosing us for your custom laser-etched products!