Frequently Asked Questions
Your Questions Answered
Frequently Asked Questions (FAQ)
1. Q: What does JAKZ Lazer Company specialize in?
A: We specialize in custom laser engraving services, offering personalized products such as hats with laser-engraved leather patches, drinkware, kids' cups, plaques, and more.
2. Q: Where is JAKZ Lazer Company located?
A: JAKZ Lazer Company LLC operates as an e-commerce business, serving customers locally and nationwide.
Products and Customization
1. Q: What products can I customize?
A: Our primary offering is custom hats with laser-engraved leather patches. We also offer customizable tumblers, plaques, whiskey glasses, kids' cups, and more.
2. Q: Can I use my own logo or design for customization?
A: Yes! 95% of our customers provide their own logos or designs. If your design requires adjustments, we can recreate it for a small setup fee ($10-$20 for complex designs). Contact us for a to discuss pricing on your design. Sales@JAKZLazer.com
3. Q: What materials do you engrave on?
A: We engrave on a variety of materials, including leather, acrylic, metal, wood, glass, ceramics, and more.
Pricing and Discounts
1. Q: How much do custom hats cost?
A: Our custom hats start at $25 each. Bulk discounts and wholesale Pricing are available: Contact a Sales Rep for detail. JAKZLazer.com
2. Q: Do you offer any discounts?
A: Yes, we frequently run promotions. For example, you can subscribe to our newsletter to receive 15% off your first purchase.
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Order and Shipping
1. Q: What is your production turnaround time?
A: Standard production takes 7-10 days for custom orders. Rush orders can be completed the same day if the item is in stock (additional fees apply).
2. Q: Do you offer international shipping?
A: Not yet, but we’re planning to expand to international shipping within the next 12 months.
3. Q: What are your shipping options?
A: We offer fast shipping for all domestic orders, which typically arrive in 3-5 business days. Expedited shipping is available at an additional cost.
Returns and Refunds
1. Q: What is your return policy?
A: For custom items, refunds are only available for production errors or defects. Non-custom items can be returned within 14 days if unused. See Our Refund and warranty Policy for more information
2. Q: What happens if my product arrives damaged?
A: If your product is damaged or defective, please contact us immediately at Sales@JAKZLazer.com or 706-310-8292, and we’ll make it right.
Payment and Security
1. Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.
2. Q: Is my payment information secure?
A: Absolutely. We use secure payment options to ensure your information is protected.
Events and Wholesale
1. Q: Do you offer wholesale options?
A: Yes, 50% of our sales come from wholesale customers. Contact us for bulk pricing and delivery options. Vendors@jakzlazer.com
2. Q: Do you sell products at events?
A: Yes! We participate in vendor events such as the Mule Camp Market and Moonshine Festival. Visit our booth to see our products in person.
Events and Wholesale
1. Q: How can I contact JAKZ Lazer Company?
A: You can reach us via:
- Email: Sales@JAKZLazer.com
- Phone: 706-310-8292
2. Q: How can I stay updated on promotions and news?
A: Follow us on Facebook and TikTok, or subscribe to our newsletter for updates and exclusive discounts.
